Shipping Information

We want your Scream Team order to reach you safely and in time for your transformation. Please review the following information before ordering, especially during the busy Halloween season.

Where We Ship

The Scream Team currently ships orders within the United States only.
Please make sure your complete shipping address is correct before submitting your order.

Shipping Method and Cost

During the Halloween season, orders are shipped using USPS Priority Mail. Shipping time begins after an order has been prepared and transferred to USPS.

United States Orders

U.S. orders are charged a flat $20 shipping fee. Available shipping information will be displayed during checkout before payment is completed.

Order Processing

Many Scream Team products are individually crafted, and processing time can vary according to availability and seasonal demand. We work to prepare every order as quickly and carefully as possible.

Please remember that selecting Priority Mail determines the carrier’s shipping service after the package leaves us. It does not shorten the time required to prepare an order. We try our best to process the orders in 1 day, and shipping the day after that. 

Tracking Your Order

When your shipping label is created, tracking information will be sent to the email address provided with your order. Tracking may take some time to update after a package enters the USPS system.

A “Label Created” or “USPS Awaiting Item” message means that USPS has not yet recorded its first scan. Additional tracking activity may not appear until the package reaches another USPS facility.

Check Your Shipping Address

Customers are responsible for providing a complete and accurate delivery address. Before placing your order, carefully check the recipient’s name, street address, apartment or unit number, city, state, ZIP or postal code and email address.

If you notice an error after ordering, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or shipping.

Delivery Delays

USPS delivery estimates are not guaranteed arrival dates. Weather, seasonal volume, customs processing and carrier delays can affect delivery after a package leaves our facility.

If your order appears delayed, check the tracking information first. If tracking has not updated for an extended period or your package is marked delivered but cannot be located, contact us so we can help you determine the appropriate next step.

Planning for Halloween, Conventions and Events

Order as early as possible when purchasing for Halloween, a convention, production, haunted attraction or other date-specific event. Seasonal demand can be high, and carrier delays may occur beyond our control.

Shipping Questions

If you have questions about shipping, tracking or an existing order, please contact The Scream Team and include your order number. We’ll be happy to help whenever possible.